PRIORITY Shipping Cut Off
Place your order with free US priority shipping by 12:00PM MST On 12/16 To Receive By Christmas
Click Here for All Deadlines
F.A.Q.U.
Frequently Asked Questions by Users
Q: Why are you sold out/When is the next restock?
A: We are very popular and very very cool. We will be restocking again SOON(ish). If you put your email in the box on their product page you will get a notification as soon as that item is available. Act fast, before we sell out again.
Q: I didn’t get an order confirmation / tracking number?
A: Many mail services think we are inappropriate. Check your spam folder. Tracking numbers will send once your order has shipped out, and may also be hiding in your “spam” or “promos” folder.
Q: I need to return or exchange my Pit Vipers?
A: Send us an email at returns@lab4.co.nz
Q: I returned something but haven't received a refund?
A: Give us 3-5 business days to process your refund after your return has been delivered!
Q: I need a new nose piece?
A: Email us with your original order number, exact model, and full shipping address. We will send you a new one free of charge.
Q: What size Pit Vipers should I buy?
A. Here is a Printable Wide Guide for sizing up your melon!
Q: My Pit Vipers don’t float?
A: Do fake boobs float? Sadly, no. Neither do our glasses. They are Float RESISTANT™. If you lose them in the water that is your own damn fault. All that can help you now is creating a dramatic reenactment for a discount.
Q: You sent me the wrong Pit Vipers!?
A: First please check that you did indeed order from us, this very site and not from any of those dodgy scammers (please see next question for more on this). If you did indeed order from us please send us a picture of the items you did receive and your order number. We will SHAME ourselves and make it right.
Q: Are you having a too-good-to-be-true 60/70% off sale? / Did I get scammed?
A: We are NOT having a sale that good. Scammers are out there, and can make their website look a lot like ours. We have noticed a recent influx of scam websites and are doing everything in our power to shut them down. We do not sell on eBay, wish, or Amazon. Make sure that the URL at the top of your screen is always http://www.pitviper.co.nz or www.pitviper.com. Contact your bank account for appropriate steps, and start a payment dispute with your bank/paypal. It is easier than it sounds and can help you get your money back. We also have anin depth guide on spotting & avoiding counterfeits.
Q: Are there price adjustments on sale items?
A: No. We do not do price adjustments on sale items.
SHIPPING SPECIFICS:
Q: I’M A BIG DUMB IDIOT AND I PUT IN THE WRONG ADDRESS, HELP?
A: If we haven't already sent it then get in touch quick, we might be able to update that info for you. Already on it's way, not much we can do, stalk that old address.
Q: When will my order ship?
A: Our sexy shipping team ships shades Monday thru Friday*. We aim to get your orders out within 1-2 business days
*On Fridays, the shipping team works shirtless. Enter warehouse with caution or excitement.
Q: How long will it take for my order to arrive?
A: Totally depends where you live. Shipping generally takes 3-5 business days, but that may be longer if you live rurally or in the glorious South Island.
Q: My order says it was delivered but I haven’t received it?
Q: My order says it was delivered but I haven’t received it?
A: Many times orders are marked delivered when they have really just made it to your hot mailman’s truck. Give it a day, make sure you check all around the house and with some of your neighbours and your dodgy flatmate, and if they have not arrived get in touch with us or follow up the tracking with the courier